Rod Jeffries
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        2921 Oak Ridge Dr. Hurst TX 76054
        Home 817.656.5536 Cell 817.223.4801
        Rod@RodJeffries.com


    Education
        Master of Business Administration                                            Graduation Date: December 2006
        Concentration in Project Management
        Keller Graduate School of Management, Irving TX

        Bachelor of Science in Telecommunications Management       Graduation Date: June 2002
        DeVry University, Irving TX
            GPA 3.8/4.0
            Magna Cum Laude
            Editor of DeVry newspaper: The Current Flow

         Senior Project:  Commendable
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      Specialized Training and Certifications
        Microsoft Certified Professional (MCP)       
     Summary of Qualifications
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    Experience
    Southwestern Bell Telephone, Irving Texas        NOC    April 2000 - Current
        Network Center Technician
    Roddick Companies L.L.C, Hurst Texas                        October 2002 - Current
        Owner/Operator
            I sell computer and computer related
            equipment. I specialize in computer memory gross selling $300,000 in 2003. I custom build
            any type of computer, for the low end economy to the high end gamer monster. I also install
            home and small business networks. I have built about 250 computers and installed about 25
            networks.

       
    LBM Technologies, Fort Worth Texas                September 1996 - April 2000
        Manager-Technical Support Help Desk, Tier Two

            Responsible for the operating activities of support teams within the Enterprise Help Desk.
            Developed and maintained plans, policies, and procedures for operating and client related activities.
            Identified, prioritized, and communicated system and process issues that affected
            productivity/efficiency, and provided input/support for necessary improvements.
            Duties included, creating or maintaing operational policies and client procedures,
            agent scheduling, quality assurance, agent training, reporting/trending.


    Dallas Morning News, Dallas Texas                    August 1986 - September 1996
        District Manager